[Flex] Fastlane printing woes and SciENcv
Karen Schwamb
kschwamb at whoi.edu
Mon Oct 19 14:21:15 EDT 2020
We've heard back from the lead - the downloaded version of the C&P has
been uploaded successfully.
Thanks,
Karen
On 10/19/2020 10:40 AM, Karen Schwamb wrote:
>
> We have had some experience with this issue too - Paula prepared an
> NSF subcontract proposal to go to the lead institution. The lead
> contacted us on Friday - they were having trouble with our CV and C&P
> - both created in SciENcv. They needed the files sent separate from
> our submission file, as the files they extracted from our proposal
> submission file would not upload. We sent them the separate files.
> CV worked, CP did not.
>
> They had been in touch with the help desk who specified that we must
> *download* pdf forms generated from SciENcv - we should not print from
> file. We sent a downloaded file this morning and have not heard
> whether it did the trick or not.
>
> On 10/19/2020 10:14 AM, Jean Davis Taft wrote:
>>
>> Good morning,
>>
>> Susan Sholi is working on an NSF collaborative proposal and has been
>> having trouble printing the complete proposal. She has been in touch
>> with the Help Desk and has received the following correspondence. Has
>> anyone else had trouble with printing? We are not using the fillable
>> forms, of course, but this may be an issue to keep in mind when
>> working with collaborators.
>>
>> Thanks,
>> Jean
>>
>> *****
>>
>> Hi Everyone,
>>
>> I am working on a proposal in Fastlane that will not print. I believe
>> all of the WHOI documents are okay and that the problem is with one
>> of the collaborator's documents. But there does seem to be a problem
>> with MAC users so in case any of you are using a MAC for biosketches
>> and C&Ps in SciENcv, I wanted to pass this along.
>>
>> Best,
>> Susan
>>
>> -------- Forwarded Message --------
>>
>> *Subject: *
>>
>>
>>
>> Number: INC0463888 - Problems printing entire proposal in Fastlane
>> (proposal 8090161 for Caroline Ummenhofer (Lead TPI : 8091040)
>>
>> *Date: *
>>
>>
>>
>> Fri, 16 Oct 2020 07:17:55 -0700 (PDT)
>>
>> *From: *
>>
>>
>>
>> Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>
>>
>> *Reply-To: *
>>
>>
>>
>> Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>
>>
>> *To: *
>>
>>
>>
>> shsholi at whoi.edu <mailto:shsholi at whoi.edu>
>>
>>
>> Good morning!
>>
>> There is an advisory posted that has to do with the fillable pdf's (https://www.fastlane.nsf.gov/fastlane.jsp?t=0&idx=0) and we've included some additional tips below as well:
>>
>>
>> Issue – Some C&P and Bio sketches (most likely fillable PDFs), are
>> causing print entire errors in Fastlane (one bad file spoils the bunch).
>>
>> It can also occur on a SciencV template – However, if you look at
>> properties closely, it is because users further processed/saved the
>> file on a Mac.
>>
>> For Mac user:
>>
>> Cause: These problem files are generated by Macs with various
>> applications. Safari, Preview are known problem applications. Chrome
>> can also produce the same error but not consistently
>>
>> How to determine a file fits this profile?
>>
>> Open the file in Acrobat Adobe/File/Properties
>>
>> Look at PDF Producer. It will have Quartz
>>
>> -------- Forwarded Message --------
>>
>> *Subject: *
>>
>>
>>
>> Number: INC0463876 - Prepareing Collab proposal - When attempting to
>> print entire proposal she receives an HTTPS error
>>
>> *Date: *
>>
>>
>>
>> Fri, 16 Oct 2020 17:59:25 -0700 (PDT)
>>
>> *From: *
>>
>>
>>
>> Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>
>>
>> *Reply-To: *
>>
>>
>>
>> Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>
>>
>> *To: *
>>
>>
>>
>> shsholi at whoi.edu <mailto:shsholi at whoi.edu>
>>
>> Hello,
>>
>> Thank you for contacting IT Help Central.
>>
>> Please make sure you are using Internet Explorer or Firefox browsers.
>> Chrome and Safari are inconsistent with our websites. Also clear your
>> browsing history and cache, then attempt again.
>>
>> This error could be due to a file corruption, which affects only the
>> Entire Proposal print option. If you are unable to view/print your
>> entire proposal due to the error, please attempt to view each
>> section/module in the print view, individually as a work-around. This
>> usually occurs when attempting to delete files from the Additional
>> Single Copy documents section and the systems "masks" one or more of
>> the files. This can also be due to the Biographical Sketch and
>> Current & Pending Support documents (using fillable PDF or SciENcv
>> document).
>>
>> If the proposal is still a Temporary Proposal, go to the Print option
>> and click on the "GO" button for EACH section (even if you believe
>> you deleted a particular section or have "no entries" in that
>> section). The area that mimics the error message you receive when you
>> attempt to print the entire proposal, is the section where the error
>> is occurring. Access that module where the error is located in the
>> Form Preparation Page. Utilize the 'GO' button. Upload a placeholder
>> PDF ("dummy" PDF) in that section to assist the system with
>> "unmasking" the hidden documents. Once the files are unhidden, remove
>> the placeholder/dummy document and the masked file from that section
>> by clicking Delete.
>>
>> Once you complete all updates, navigate back to check the Print
>> option this should allow you to Print Entire Proposal. *Please note*
>> It MAY show as no current files due to the corrupted file, this is a
>> known anomaly, the files will show up after the placeholder/dummy PDF
>> is uploaded.
>>
>> You may have to redownload the documents to your computer directly,
>> without making edits and then edit the documents once downloaded onto
>> your computer. In the case of the Fillable PDF, you may have to
>> download the file directly, open in Adobe and edit the PDF in Adobe.
>>
>> We apologize for any inconvenience this has caused. This should
>> resolve your issue and we are CLOSING your Service Request ticket.
>>
>> *Please Note* If you need further assistance, please contact us at
>> ITHelpCentral at nsf.gov <mailto:ITHelpCentral at nsf.gov> or via phone at
>> 1-800-673-6188.
>>
>> Best Regards,
>> IT Help Central Support
>>
>> *And this email arrived this morning from one of the other
>> institutions involved in the collaborative:*
>>
>> Good morning All,
>>
>> We received the final approval for submission of the proposal due
>> tomorrow. If everyone is ready to submit, please let me know
>>
>> As for printing the entire proposal, I’m not sure if we will be able
>> to prior to submission. However, I was told that after it is
>> submitted, with the assistance with the help desk, we can print it
>> afterwards.
>>
>> */Adrienne/*
>>
>> *Adrienne R. Washington*
>>
>> *Sponsored Programs Administrator, Office of Sponsored Programs*
>>
>> p:* 804-684-7798 *f:* 804-684-7614 *e:*arwashington at vims.edu
>> <mailto:arwashington at vims.edu>
>> *a:* PO Box 1346, 1370 Greate Rd, Gloucester Point, VA 23062*
>>
>>
>> _______________________________________________
>> Flex maillist -Flex at whoi.edu
>> http://mailman.whoi.edu/mailman/listinfo/flex
> --
>
> Karen Schwamb / Administrative Associate
> Applied Ocean Physics and Engineering Department
> Woods Hole Oceanographic Institution
> 266 Woods Hole Rd., MS 12
> Woods Hole, MA 02543
> Telephone: 508-289-2675
>
--
Karen Schwamb / Administrative Associate
Applied Ocean Physics and Engineering Department
Woods Hole Oceanographic Institution
266 Woods Hole Rd., MS 12
Woods Hole, MA 02543
Telephone: 508-289-2675
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.whoi.edu/pipermail/flex/attachments/20201019/57caadff/attachment-0001.htm
More information about the Flex
mailing list