[Flex] Fastlane printing woes and SciENcv

[Jean Davis Taft]

Good morning,

Susan Sholi is working on an NSF collaborative proposal and has been 
having trouble printing the complete proposal. She has been in touch 
with the Help Desk and has received the following correspondence. Has 
anyone else had trouble with printing? We are not using the fillable 
forms, of course, but this may be an issue to keep in mind when working 
with collaborators.

Thanks,
Jean

*****

Hi Everyone,

I am working on a proposal in Fastlane that will not print. I believe 
all of the WHOI documents are okay and that the problem is with one of 
the collaborator's documents. But there does seem to be a problem with 
MAC users so in case any of you are using a MAC for biosketches and C&Ps 
in SciENcv, I wanted to pass this along.

Best,
Susan

-------- Forwarded Message --------

*Subject: *

	

Number: INC0463888 - Problems printing entire proposal in Fastlane 
(proposal 8090161 for Caroline Ummenhofer (Lead TPI : 8091040)

*Date: *

	

Fri, 16 Oct 2020 07:17:55 -0700 (PDT)

*From: *

	

Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>

*Reply-To: *

	

Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>

*To: *

	

shsholi at whoi.edu <mailto:shsholi at whoi.edu>


Good morning!

There is an advisory posted that has to do with the fillable pdf's (https://www.fastlane.nsf.gov/fastlane.jsp?t=0&idx=0 
<https://www.fastlane.nsf.gov/fastlane.jsp?t=0&idx=0>) and we've included some additional tips below as well: 


Issue – Some C&P and Bio sketches (most likely fillable PDFs), are 
causing print entire errors in Fastlane (one bad file spoils the bunch).

It can also occur on a SciencV template – However, if you look at 
properties closely, it is because users further processed/saved the file 
on a Mac.

For Mac user:

Cause: These problem files are generated by Macs with various 
applications. Safari, Preview are known problem applications. Chrome can 
also produce the same error but not consistently

How to determine a file fits this profile?

Open the file in Acrobat Adobe/File/Properties

Look at PDF Producer. It will have Quartz

-------- Forwarded Message --------

*Subject: *

	

Number: INC0463876 - Prepareing Collab proposal - When attempting to 
print entire proposal she receives an HTTPS error

*Date: *

	

Fri, 16 Oct 2020 17:59:25 -0700 (PDT)

*From: *

	

Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>

*Reply-To: *

	

Fastlane <fastlane at nsf.gov> <mailto:fastlane at nsf.gov>

*To: *

	

shsholi at whoi.edu <mailto:shsholi at whoi.edu>

Hello,

Thank you for contacting IT Help Central.

Please make sure you are using Internet Explorer or Firefox browsers. 
Chrome and Safari are inconsistent with our websites. Also clear your 
browsing history and cache, then attempt again.

This error could be due to a file corruption, which affects only the 
Entire Proposal print option. If you are unable to view/print your 
entire proposal due to the error, please attempt to view each 
section/module in the print view, individually as a work-around. This 
usually occurs when attempting to delete files from the Additional 
Single Copy documents section and the systems "masks" one or more of the 
files. This can also be due to the Biographical Sketch and Current & 
Pending Support documents (using fillable PDF or SciENcv document).

If the proposal is still a Temporary Proposal, go to the Print option 
and click on the "GO" button for EACH section (even if you believe you 
deleted a particular section or have "no entries" in that section). The 
area that mimics the error message you receive when you attempt to print 
the entire proposal, is the section where the error is occurring. Access 
that module where the error is located in the Form Preparation Page. 
Utilize the 'GO'  button. Upload a placeholder PDF ("dummy" PDF) in that 
section to assist the system with "unmasking" the hidden documents. Once 
the files are unhidden, remove the placeholder/dummy document and the 
masked file from that section by clicking Delete.

Once you complete all updates, navigate back to check the Print option 
this should allow you to Print Entire Proposal. *Please note* It MAY 
show as no current files due to the corrupted file, this is a known 
anomaly, the files will show up after the placeholder/dummy PDF is uploaded.

You may have to redownload the documents to your computer directly, 
without making edits and then edit the documents once downloaded onto 
your computer. In the case of the Fillable PDF, you may have to download 
the file directly, open in Adobe and edit the PDF in Adobe.

We apologize for any inconvenience this has caused.  This should resolve 
your issue and we are CLOSING your Service Request ticket.

*Please Note* If you need further assistance, please contact us at 
ITHelpCentral at nsf.gov <mailto:ITHelpCentral at nsf.gov> or via phone at 
1-800-673-6188.

Best Regards,
IT Help Central Support

*And this email arrived this morning from one of the other institutions 
involved in the collaborative:*

Good morning All,

We received the final approval for submission of the proposal due 
tomorrow.  If everyone is ready to submit, please let me know

As for printing the entire proposal, I’m not sure if we will be able to 
prior to submission. However, I was told that after it is submitted, 
with the assistance with the help desk, we can print it afterwards.

*/Adrienne/*

*Adrienne R. Washington*

*Sponsored Programs Administrator, Office of Sponsored Programs*

p:* 804-684-7798 *f:* 804-684-7614 *e:*arwashington at vims.edu 
<mailto:arwashington at vims.edu>
*a:* PO Box 1346, 1370 Greate Rd, Gloucester Point, VA 23062*

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