[Flex] WHOI having Fastlane troubles

[Karen Littlefield]

Hi - just a couple of things to add - I only upload word files at this 
point and let them do the conversion, so there is no acrobat issue here 
- I have had trouble uploading any word file that has an excel 
spreadsheet object in it.  After a couple of tries they load, but I 
cannot print these individual files from fastlane or 'print entire 
proposal' without locking up.  This proposal links 4 institutions, we 
are not the lead.
Karen

Sheila Clifford wrote:

> Dear Mr. Slater -
>
> I received your name from Maureen Carragher, an Admin Pro in our 
> Physical Oceanography Department here at WHOI.  She described troubles 
> that many of us here have just begun to experience with Fastlane, 
> specifically, our computers are seizing up when we try to "print 
> entire proposal".  You suggested that perhaps we were having trouble 
> because of Acrobat patches that we had installed.  Respectfully, I'm 
> doubtful of that.  This is a problem that is hitting us across the 
> Institution, even on machines that are running pure, un-patched 
> Acrobat 5, and maybe even Acrobat 4 - machines that have experienced 
> no problems in the past.  We all have the Acrobat application 
> installed locally on our machines - it is not as though we are working 
> with something installed on a network that may have been patched.  
> We're talking roughly 20+ people and machines - and we all certainly 
> haven't had patches installed in the last week or so.
>
> Therefore, I think we need to look elsewhere for the problem - and we 
> feel we have a BIG problem considering the impending Feb 15 deadline.  
> I would guess that WHOI will be submitting roughly 100+ proposals by 
> Feb 15.  It looks to me as though NSF has re-vamped its webpages.  
> They look wonderful - but might there be something new - and 
> conflicting - there?  Is there a Windows update (rather than an 
> Acrobat patch) that could be causing a problem?  It is conceivable 
> that people here have updated their Windows program (while it isn't 
> really conceivable that we all installed Acrobat patches).
>
> Another piece of info is that Maureen uploaded a PDF file to the 
> Fastlane system that was created according to the long-standing 
> Fastlane specifications (compatible with Acrobat 3), but the processed 
> PDF file that Fastlane presented back to her was an Acrobat 4 file.  
> This puzzles us, because we thought that Fastlane could not handle 
> anything past Acrobat 3.
>
> Please don't perceive the tone of my email as at all accusatory or 
> hostile.  We appreciate your efforts to help us resolve this problem.  
> However, I do believe that we have a problem and we are getting very 
> nervous.
>
> I have cc'd Brian Midson on this message.  He visited us here at WHOI 
> and might be able to provide some assistance with this issue.
>
> Many thanks!
> Sheila Clifford
> Admin Pro, Department of Marine Chemistry and Geochemistry
> WHOI
>
>
>
> _______________________________________________
> Flex maillist  -  Flex at whoi.edu
> http://mailman.whoi.edu/mailman/listinfo/flex
>

-- 
Karen Littlefield / Administrative Associate
Applied Ocean Physics and Engineering Department
Woods Hole Oceanographic Institution
266 Woods Hole Rd., MS 7
Woods Hole, MA  02543
Telephone:  508-289-2675 / Fax: 508-457-2006