<html>
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<meta http-equiv="content-type" content="text/html; charset=UTF-8">
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<p class="MsoNormal">Good morning,<br>
</p>
<p class="MsoNormal">Susan Sholi is working on an NSF collaborative
proposal and
has been having trouble printing the complete proposal. She has
been in touch
with the Help Desk and has received the following correspondence.
Has anyone
else had trouble with printing? We are not using the fillable
forms, of course,
but this may be an issue to keep in mind when working with
collaborators.</p>
<p class="MsoNormal">Thanks,<br>
Jean<br>
</p>
<p class="MsoNormal">*****<br>
</p>
<p>Hi Everyone,</p>
<p>I am working on a proposal in Fastlane that will not print. I
believe all of
the WHOI documents are okay and that the problem is with one of
the
collaborator's documents. But there does seem to be a problem with
MAC users so
in case any of you are using a MAC for biosketches and C&Ps in
SciENcv, I
wanted to pass this along.</p>
<p>Best,<br>
Susan</p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">--------
Forwarded Message -------- </span></p>
<table class="MsoNormalTable"
style="mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in
0in 0in 0in" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Subject: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Number:
INC0463888 - Problems printing entire proposal in
Fastlane (proposal 8090161 for Caroline Ummenhofer (Lead
TPI : 8091040)</span></p>
</td>
</tr>
<tr style="mso-yfti-irow:1">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Date: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fri,
16 Oct 2020 07:17:55 -0700 (PDT)</span></p>
</td>
</tr>
<tr style="mso-yfti-irow:2">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">From: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fastlane
<a href="mailto:fastlane@nsf.gov"><span
style="color:blue"><fastlane@nsf.gov></span></a></span></p>
</td>
</tr>
<tr style="mso-yfti-irow:3">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Reply-To: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fastlane
<a href="mailto:fastlane@nsf.gov"><span
style="color:blue"><fastlane@nsf.gov></span></a></span></p>
</td>
</tr>
<tr style="mso-yfti-irow:4;mso-yfti-lastrow:yes">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">To: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""><a
href="mailto:shsholi@whoi.edu"><span
style="color:blue">shsholi@whoi.edu</span></a></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""><br>
<span style="color:blue">Good morning!</span></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">There is an advisory posted that has to do with the fillable pdf's (<a
href="https://www.fastlane.nsf.gov/fastlane.jsp?t=0&idx=0"><span
style="color:blue">https://www.fastlane.nsf.gov/fastlane.jsp?t=0&idx=0</span></a>) and we've included some additional tips below as well: </span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">Issue
– Some C&P and
Bio sketches (most likely fillable PDFs), are causing print
entire errors in
Fastlane (one bad file spoils the bunch).</span><span
style="font-size:12.0pt;
font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">It
can also occur on a
SciencV template – However, if you look at properties closely,
it is because
users further processed/saved the file on a Mac.</span><span
style="font-size:
12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">For
Mac user:</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">Cause:
These problem
files are generated by Macs with various applications. Safari,
Preview are
known problem applications. Chrome can also produce the same
error but not
consistently</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">How
to determine a file
fits this profile?</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">Open
the file in Acrobat
Adobe/File/Properties</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman";color:blue">Look
at PDF Producer. It
will have Quartz</span><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""></span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">--------
Forwarded Message -------- </span></p>
<table class="MsoNormalTable"
style="mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in
0in 0in 0in" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Subject: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Number:
INC0463876 - Prepareing Collab proposal - When
attempting to print entire proposal she receives an
HTTPS error</span></p>
</td>
</tr>
<tr style="mso-yfti-irow:1">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Date: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fri,
16 Oct 2020 17:59:25 -0700 (PDT)</span></p>
</td>
</tr>
<tr style="mso-yfti-irow:2">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">From: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fastlane
<a href="mailto:fastlane@nsf.gov"><span
style="color:blue"><fastlane@nsf.gov></span></a></span></p>
</td>
</tr>
<tr style="mso-yfti-irow:3">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">Reply-To: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Fastlane
<a href="mailto:fastlane@nsf.gov"><span
style="color:blue"><fastlane@nsf.gov></span></a></span></p>
</td>
</tr>
<tr style="mso-yfti-irow:4;mso-yfti-lastrow:yes">
<td style="padding:0in 0in 0in 0in" valign="top"
nowrap="nowrap">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;
text-align:right;line-height:normal" align="right"><b><span
style="font-size:12.0pt; font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman"">To: </span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman""><a
href="mailto:shsholi@whoi.edu"><span
style="color:blue">shsholi@whoi.edu</span></a></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman""> </span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Hello,</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Thank you
for contacting IT Help
Central.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Please make
sure you are using
Internet Explorer or Firefox browsers. Chrome and Safari are
inconsistent with
our websites. Also clear your browsing history and cache, then
attempt again.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">This error
could be due to a file
corruption, which affects only the Entire Proposal print option.
If you are
unable to view/print your entire proposal due to the error,
please attempt to
view each section/module in the print view, individually as a
work-around. This
usually occurs when attempting to delete files from the
Additional Single Copy
documents section and the systems "masks" one or more of the
files.
This can also be due to the Biographical Sketch and Current
& Pending
Support documents (using fillable PDF or SciENcv document).</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">If the
proposal is still a Temporary
Proposal, go to the Print option and click on the "GO" button
for
EACH section (even if you believe you deleted a particular
section or have
"no entries" in that section). The area that mimics the error
message
you receive when you attempt to print the entire proposal, is
the section where
the error is occurring. Access that module where the error is
located in the
Form Preparation Page. Utilize the 'GO' button. Upload a
placeholder PDF
("dummy" PDF) in that section to assist the system with
"unmasking" the hidden documents. Once the files are unhidden,
remove
the placeholder/dummy document and the masked file from that
section by
clicking Delete.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Once you
complete all updates,
navigate back to check the Print option this should allow you to
Print Entire Proposal.
*Please note* It MAY show as no current files due to the
corrupted file, this
is a known anomaly, the files will show up after the
placeholder/dummy PDF is
uploaded.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">You may
have to redownload the
documents to your computer directly, without making edits and
then edit the
documents once downloaded onto your computer. In the case of the
Fillable PDF,
you may have to download the file directly, open in Adobe and
edit the PDF in
Adobe.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">We
apologize for any inconvenience
this has caused. This should resolve your issue and we are
CLOSING your
Service Request ticket.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">*Please
Note* If you need further
assistance, please contact us at <a
href="mailto:ITHelpCentral@nsf.gov"><span style="color:blue">ITHelpCentral@nsf.gov</span></a>
or via phone at
1-800-673-6188.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Best
Regards, <br>
IT Help Central Support</span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal">And this
email arrived this morning
from one of the other institutions involved in the
collaborative:</b></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Good
morning All,</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">We received
the final approval for
submission of the proposal due tomorrow. If everyone is ready
to submit,
please let me know</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">As for
printing the entire proposal,
I’m not sure if we will be able to prior to submission.
However, I was
told that after it is submitted, with the assistance with the
help desk, we can
print it afterwards.</span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><b><i><span
style="font-size:13.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Adrienne</span></i></b><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><b><span
style="font-size:13.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New
Roman";color:#1F3864">Adrienne R. Washington</span></b><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><b><span
style="font-size:12.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New
Roman";color:#006666">Sponsored Programs
Administrator, Office of Sponsored Programs</span></b><span
style="font-size:
12.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman""></span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:normal"><span
style="font-size:9.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New
Roman";color:#006666">p:</span><b><span
style="font-size:9.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman";color:#1F3864"> 804-684-7798 </span></b><span
style="font-size:9.0pt;font-family:"Times New
Roman","serif";mso-fareast-font-family:
"Times New Roman";color:#006666">f:</span><b><span
style="font-size:9.0pt;
font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman";
color:#1F3864"> 804-684-7614 </span></b><span
style="font-size:9.0pt;
font-family:"Times New
Roman","serif";mso-fareast-font-family:"Times
New Roman";
color:#006666">e:</span><b><span
style="font-size:9.0pt;font-family:"Times New
Roman","serif";
mso-fareast-font-family:"Times New
Roman";color:#1F3864"> <a
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mso-fareast-font-family:"Times New
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Roman","serif";mso-fareast-font-family:
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Greate Rd,
Gloucester Point, VA 23062</span></b><span
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